How to order | Payment & Delivery

* All icons in the catalogue are 100% hand-painted. They are not available and the iconographer starts painting after your order is confirmed.

Quick steps to order an icon from the catalogue:

• Choose an icon from the catalogue.
• Add to cart or write to us.
• We will respond within 24 hours with more information when the icon could be ready. You should keep in mind that the artist’s schedule is very busy and the execution of orders takes at least a month.
• When your icon is ready, we will send a photo to you and continue processing of payment and delivery.
• * If you need an icon quicker – please, choose something from the “Available icons” . We ship them imeddiately.

Quick steps to purchase an available icon:

Custom made icons

Quick steps to order an icon it’s missing from the catalogue (client’s image):

• If you would like to commission an icon which is not available in the catalogue, please send us your requirements via contact form.

• We will get back to you immediately.
• And to speed up the process, please include as much information as possible (e.g. description of order, size, a good resolution photo , etc).
• Thank you!

Payment

You make a payment after your order is ready

• There is no advanced payment for an icon in regular size: 28/21 cm.

• If you order more icons or something in bigger size – we will ask for a deposit (20-30%).

• After your order is ready you’ll receive a photo of the ready icon and a payment request.

The payment is by credit / debit card

We send a personal payment request by email, sms or chat app.

The customer opens the link and makes the payment on a secure page of the e-money operator myPOS.

Delivery :: Worldwide flat rates and shared delivery price (we pay half)

EUROPE:

Registred Air Mail :: Shared delivery price: 10 Euro

Shipping time: up to 20 days

• The packages are generally dispatched within 2 days after receipt of payment and are shipped via Bulgarian Posts Registerd Air Mail.

• Boxes are amply sized and your items are well-protected.

Express shipping :: 40 Euro 20 Euro

* New :: Now we offer Shared Express Delivery (we pay half) :: 20 Euro

Shipping time: 5 – 10 days

• The Packages are generally dispatched within 2 days after receipt of payment.

• Boxes are amply sized and your items are well-protected.

• We use mostly DPD for EU and EMS for other countries.

• Tracking is available for every package. 

USA & CANADA, AUSTRALIA and other countries:

* During Covid-19 all deliveries could be a little bit slower.

Registred Air Mail :: Shared delivery price: 10 Euro

Shipping time: 20 – 30 days

• The packages are generally dispatched within 2 days after receipt of payment and are shipped via Bulgarian Posts Registerd Air Mail.

• Boxes are amply sized and your items are well-protected.

Express shipping :: 40 Euro 20 EUR (EMS) or 60 Euro 30 EUR (DHL)

* New :: Now we offer Shared Express Delivery (we pay half) :: 20 Euro (EMS) and 30 Euro (DHL)

Shipping time: 10-15 days by EMS or 5 days by DHL

• The Packages are generally dispatched within 2 days after receipt of payment.

• Boxes are amply sized and your items are well-protected.

• We use EMS (10-14 days, 40 Euro 20 Euro) or DHL (5 days, 60 Euro 30 Euro)

• Tracking is available for every package. 

Privacy and Security

• This site use SSL-certificate. Your information is private when it is sent to this site.
• GDPR :: This web site uses cookies and third party services.
• The personal data you provide is used to answer queries, process orders or allow access to specific information.
• More detailed information you can find on our Privacy policy page.

For any other questions and any other information – please, visit the contact page.