Commission An Icon | Payment & Delivery

safe packing of icons

How to order


* All icons in the catalogue are 100% hand-painted. They are not available and the iconographer starts painting after your order is confirmed.

Quick steps to order an icon from the catalogue:

  1. Choose icon from the catalogue.
  2. Add to cart and place an order
  3. Since there is no advance payment – during the checkout there is only one payment option: ” Later Payment Request”.
  4. After your order is received we’ll write to you about expected delivery dates and any other details.
  5. When your icon is ready, we will send a photo to you and continue processing of payment and delivery
  6. For EU countries the whole process would be take 20 days (from order to the delivery)for an icon in regular size: A4.

Quick steps to order an icon it’s missing from the catalogue (client’s image):

If you would like to commission an icon which is not available in the catalogue, please send us your requirements via the contact form.

We will get back to you immediately. And to speed up the process, please include as much information as possible (e.g. size, preferred artist, style, high resolution photograph of the icon, etc). Thank you!


Payment :: You make a payment after your order is ready

There is no advanced payment for an icon in regular size: 28/21 cm.

If you order more icons or something in bigger size – we will ask for a small deposit (20-30%).

After your order is ready you’ll receive a photo of the ready icon and a payment request with two options:

Payment by credit / debit card

We send a personal payment request by email, sms or chat app.

The customer opens the link and makes the payment on a secure page of the e-money operator myPOS.

Wire transfer

If you prefer wire transfer we can offer three bank accounts – in USD (local USA bank details), in GBP (local UK bank details) and Euro for the EU-countries and SEPA payments. All of them are powered by e-money operator TransferWise.


Delivery :: Worldwide flat rates

* All icons are shipped abroad with a certificate and stamp from Bulgarian National Gallery.

EUROPE:

Registred Air Mail :: 10 Euro flat rate

Delivery time: 10 – 15 days

  • The packages are generally dispatched within 2 days after receipt of payment and are shipped via Bulgarian Posts Registerd Air Mail.
  • Boxes are amply sized and your items are well-protected.

Express delivery :: 30 Euro flat rate

Delivery time: up to 7 days

  • The Packages are generally dispatched within 2 days after receipt of payment.
  • Boxes are amply sized and your items are well-protected.
  • We use DPD, DHL or EMS
  • Tracking is available for every package. 

USA & CANADA, other countries:

Registred Air Mail :: 30 Euro flat rate

Delivery time: 15 – 30 days

  • The packages are generally dispatched within 2 days after receipt of payment and are shipped via Bulgarian Posts Registerd Air Mail.
  • Boxes are amply sized and your items are well-protected.

Express delivery :: 60 Euro flat rate

Delivery time: up to 7 days

  • The Packages are generally dispatched within 2 days after receipt of payment.
  • Boxes are amply sized and your items are well-protected.
  • We use DHL or EMS
  • Tracking is available for every package. 


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  • The personal data you provide is used to answer queries, process orders or allow access to specific information.
  • More detailed information you can find on our Privacy policy page.

For any other questions or more information about us.